Delivery and payment
How do I buy?
Cake orders can be placed online and by telephone.
- Order by phone
You can call us by phone at (004) 0743.255.777 between 09h00-18h00.
- Order online
Choose your product – quantity (kg and/or pieces), then press the button “Add to Cart“, and click on “Checkout“.
If the preference list is still open, you just have to click the button „Continue shopping”.
Once completed the list of sweet delights from your basket, go down to “Delivery details Order” and follow a few simple steps:
- If you already have an account palmiye.ro, in the upper right, enter your email address and password to sign in;
- If you do not have an account palmiye.ro, there is no problem because you can create an account immediately;
- Complete accurate data for billing and the address where you want the delivery to be made, following all indications required by palmiye.ro, needed impeccable deliveries;
- The last step is choosing how to pay and depending on the payment method chosen;
- Accept the terms and conditions of the site;
- “Revies the summary order in the right” and then click “Place Order“
How can I taste a Palmiye product?
For special events such as baptisms, weddings etc., contact us by email at comenzi@palmiye.ro or (+40)743255777 and our consultants will book you for a meeting.
How do I get a product Palmiye?
Delivery of our products is as follows:
Monday to Saturday between 9:00 a.m. to 6:00 p.m.;
If you want the delivery on Sunday or at a later hour, let us know and we will do everything possible to fulfill your desire.
Transport costs:
- Pick-up from the lab (13 Leonida Varnali str., Bucharest, district 1), from DN1 Value Center (Balotesti, Ilfov county) or Promenada Shopping Center (Bucharest): FREE of charge
- Delivery in Bucharest: 20 lei
- Delivery in surrounding areas within 20 km: Chitila, Chiajna, Buftea, Mogosoaia, Corbeanca, Otopeni, Voluntari, Comuna Pantelimon, Popesti Leordeni: 30 lei
- National delivery: We reserve the right to refuse certain orders depending on the product/products ordered (perishability, resistance, transport conditions, etc.). The cost of transport is set depending on the weight. The customer will be informed when confirming the final order.
- NEW! Delivery within 2 hours of order confirmation:
Delivery in Bucharest: 25 lei
Delivery in areas bordering Bucharest within 20 km: 35 lei
As our products are custom, depending on each client’s desire, delivery time is between 24 hours for simple cakes and cakes with one or two characters. For events such as baptisms or weddings, we deliver within 72 hours after the final confirmation of the purchase.
Our internal shipping respects all sanitary conditions in effect.
Delivery costs are calculated to where you live and will be referred to as a firm order.
When you order Palmiye’s product, we pledge that it be delivered to you intact, exactly as you see it on-site, without deformities caused by damage or transport.
Product delivery is made within a maximum of 24 hours of ordering.
In the case of days with a large number of orders, and those in which traffic conditions or weather hampers the delivery process, SC Palmiye Desert SRL, can not be held liable for delays of more than 4 hours.
How do I pay Palmiye’s product?
Wishing to facilitate purchases on www.palmiye.ro, we provide multiple forms of payment:
- Cash/Cash on delivery
Cash payment will be made upon receiving the ordered products. Delivery is made through our agents and payment will be made upon receipt of the products. Collecting the money will be made by the agent who will deliver the goods. The value of products is from the time of order.
- Payment order
To pay by money order choose when purchasing process as a payment method “Payment Order”. Payment by money order will be based on the invoice issued to palmye.ro, after the order has been confirmed by a consultant palmye.ro.
Payment will be made in account: RO36 RZBR 0000 0600 1733 6652 opened at Raiffeisen Bank.
After receiving the invoice, you must make bank transfers and specify on the payment the order of invoice number. Delivery of goods will be made only after confirmation of payment to:
Company name | SC PALMIYE DESERT SRL |
Address: | Str Leonida Varnali nr 13, sector 1, Bucuresti |
Trade register number: | J40/8425/2011 |
CUI: | RO 28837444 |
Cont Raiffeisen Bank: | RO36RZBR0000060017336652 |
Phone number: | (+40)743.255.777 |
Email: | info@palmiye.ro |
- Online payment (by credit card)
It can pay online with your personal or company card, in fully safe conditions. Accepted payment cards are issued under logos:
- VISA (Classic si Electron)
- MASTERCARD (including Maestro, if you have code CVV2 / CVC2).
There is no additional fee for transactions.
To ensure the security of transactions, palmiye.ro uses the services of Europayment Srl Company, through EuPlatesc.ro platform.
To correct completion of the transaction, you must provide the card code (all figures of four groups from the front of the card without spaces), expiration date, and the last three digits on the back of the card printed on your signature strip (depend on card, that may be missing).
No matter which currency you have in your account, transactions are made in RON at the exchange rate of your bank.
Card data processing is done exclusively on servers ROMCARD. Palmiye does not require and does not store any of your card details.
Do you want to remain anonymous?
We know how important it can be a surprise! You have the possibility to send a cake to a lovely person without your identity being disclosed. When you place a phone order, require that to the operator. Also, if you place the order online pass this mention in the box meant “your message”. We assure you that your name will not be revealed. Order bill will not under any circumstances reach the recipient. This will be sent to the sender solely by email.
How do I return a Palmiye’s product?
Our products are made to the highest quality standards and with the finest ingredients, we do not use preservatives, additives, etc.
We are convinced of our quality products, but if you are not fully satisfied with the order, we refund you the full value of the order without any further question.
All you have to do is to return at least three-quarters of the product, and us within 7 days will refund the amount paid.